Front-office employee

A follow-up employee that checks on every patient after the visit

It calls and texts patients after a visit or discharge, checks how they're doing, confirms they understand the plan and have their meds, closes care gaps, and flags anything concerning to a nurse - so patients don't fall through the cracks and readmissions drop.

Dana Brooks
Post-discharge follow-up - day 2
calling…
DB
mute
keypad
speaker
add call
FaceTime
contacts

The actual employee, on the phone.

Why teams trust it

Nobody falls through the cracks.

Live follow-up
|
Day 2 after her procedure
24/7
Reaches every patient, in their language
Human-in-the-loop
Never diagnoses - escalates to a nurse
Every patient
Followed up after discharge, not just the high-risk
The process

How it works

Step 1

Reaches out after the visit

Calls and texts patients after a visit or discharge - every patient, in their language - on the schedule your care team sets.

Step 2

Checks in & closes gaps

Confirms they understand the plan, have their medications, and are on track for follow-ups and screenings - and closes the care gaps that otherwise get missed.

Step 3

Escalates to a nurse

Listens for anything concerning and routes it straight to a nurse with the full context - it never diagnoses, triages, or gives medical advice.

Integrations

Works in the tools you already use

EpicTwilioathenahealthOracle HealthSurescriptsSlack
Questions

Frequently asked

No. It checks in, confirms the patient understands their plan and has their medications, and closes administrative care gaps - and the moment a patient mentions anything concerning, it escalates to a nurse with the context. It never diagnoses, triages, or advises. That's the line, by design.

Most readmissions trace back to missed follow-ups, medication issues, and warning signs that go unreported. By reaching every patient after discharge - not just the highest-risk - and surfacing problems to a nurse early, it catches the things that would otherwise become a readmission.

Yes. It follows up by voice and text in many languages, so follow-up isn't limited to the patients who are easiest to reach - which is often where the gaps and the risk are.

Your EHR and outreach tools - Epic, athenahealth, Oracle Health, and secure voice and text - so it knows who to reach and logs every interaction, scoped to your privacy and compliance requirements.

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