Front-office employee

A community employee that answers every review, mention, and post

It watches your Google and Trustpilot reviews, forum threads, and social mentions around the clock, replies on-brand within minutes, and escalates the ones that need a human - so nothing about you sits unanswered.

Northwind
Threads
Huddles
Drafts
Channels
#general
#reputation
#support
#random
Direct messages
AvaAPP
Priya Nair
# reputation6 members
BIS|A</>
Message #reputation
+@
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The actual employee, working in your Slack.

Why teams trust it

Nothing sits unanswered.

Live monitoring
|
Drafted an apology and a fix
24/7
Watches reviews and mentions, day and night
Human-in-the-loop
Hard cases go to a person, with context
Minutes
On-brand replies posted while it still matters
The process

How it works

Step 1

Watches everywhere

Monitors Google and Trustpilot reviews, forum threads, app-store ratings, and social mentions around the clock, so nothing about you goes unseen.

Step 2

Replies on-brand

Drafts and posts a reply in your voice within minutes - thanking the good, fixing the bad, and answering the questions - within the guidelines you set.

Step 3

Escalates what matters

Anything sensitive - a refund dispute, a legal or safety issue, a PR risk - is flagged to a human with the full context, never answered on its own.

Integrations

Works in the tools you already use

GoogleTrustpilotRedditZendeskHubSpotSlack
Questions

Frequently asked

Your review sites (Google, Trustpilot, app stores), forum and community threads (like Reddit), and social mentions - across channels, around the clock - so you hear about a review or a thread the moment it appears, not days later.

Within the rules you set. It can post replies to reviews and mentions on its own for the straightforward cases, and queue or escalate the rest. You choose what it handles directly and what comes to you first.

It stays calm and on-brand, and it knows its limits. A refund dispute, a legal or safety concern, or anything that could become a PR issue is escalated to a human with the full context, rather than answered automatically.

Yes. It writes to your voice, your policies, and your boundaries, and you can review or adjust any reply. The goal is a real, helpful response - not an obvious copy-paste.

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