Front-office employee

A claims employee that takes the first notice and gets it moving

It answers the loss call any hour, captures a complete first notice of loss, matches it to the policy, runs the early fraud and severity checks, and opens the claim - so the policyholder is heard in minutes and the claim starts clean.

Watch it work
9:41
Mark Reyes
Policyholder - auto claim
incoming call...
MR
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contacts

The actual employee, on the phone.

Why teams trust it

First notice to first action.

Live FNOL
|
Auto - parking-lot collision
24/7
Takes the loss call the moment it comes in
HITL
Adjusters handle the claim, not the intake
Answered in seconds
Every loss call picked up, any hour
The process

How it works

Step 1

Answers the loss call

Picks up every FNOL call instantly, day or night, leads with empathy and safety, and guides the policyholder through reporting the loss.

Step 2

Captures & matches

Captures a complete first notice, matches it to the policy and coverage, and runs the early severity and fraud checks in parallel.

Step 3

Opens & triages

Opens the claim, requests photos and documents, sets expectations with the policyholder, and routes it to the right adjuster with the full intake.

Integrations

Works in the tools you already use

GuidewireDuck CreekTwilioVeriskSalesforceSlack
Questions

Frequently asked

Yes. It leads with empathy, checks on safety first, and guides the policyholder calmly through a stressful moment - and it identifies itself as an AI assistant from your team. If a caller is distressed or the situation is sensitive, it hands off to a person with the full context.

Related

Your first AI employeeis one call away

Book a demo and we'll walk you through the product end-to-end.