Back-office employee

A coding employee that codes the chart accurately and on time

It reads the documentation, assigns the right ICD-10, CPT, and E/M codes, catches the missed and under-specified ones, and routes only the edge cases to a coder - so coding keeps up with volume and the claims go out clean.

Northwind Medical
Threads
Huddles
Drafts
Channels
#general
#coding
#hcc-review
#random
Direct messages
AvaAPP
Priya Nair
# coding8 members
BIS|A</>
Message #coding
+@
>

The actual employee, working in your Slack.

Why teams trust it

Coded clean. On time.

Live coding
|
Charts across every service line
24/7
Works the coding queue overnight
Human-in-the-loop
Coders own the exceptions and audits
Every code
Tied to the documentation, never beyond it
The process

How it works

Step 1

Reads the documentation

Works through the charts, reads the full note, and understands the diagnoses, procedures, and visit complexity that's actually documented.

Step 2

Assigns the codes

Assigns the ICD-10, CPT, and E/M codes the documentation supports, catches missed HCCs and under-coding, and ties every code back to the chart.

Step 3

Routes the edge cases

Finalizes the charts it's confident in and routes the ambiguous ones - unspecified diagnoses, complex E/M, missing documentation - to a coder to review.

Watch it work

From chart to coded claim, end to end

It reads the chart, assigns the diagnosis, procedure, and visit-level codes the documentation supports, checks the audit trail, and finalizes the ones it's confident in - routing anything ambiguous to a coder.

Chart note - encounter #E-2204
CHART NOTE
Encounter #E-2204 - Today
Marisol Vega
Provider
Dr. Lee
AssessmentLumbar strain
ServiceOffice visit
ComplexityModerate
Chart
Documented
Epic
Diagnosis
E/M level
HCC
Audit
Status
Source
Diagnosis
E/M level
HCC
Audit
Status
Integrations

Works in the tools you already use

EpicathenahealthOracle HealthWaystarChange HealthcareSlack
Questions

Frequently asked

Both, by your rules. It codes the high-confidence charts autonomously, with every code tied to the documentation and a full audit trail, and routes the ambiguous ones - unspecified diagnoses, complex E/M, thin documentation - to a coder. You set the confidence bar for what it finalizes versus flags.

It reads the whole note, so it catches missed HCCs, under-specified diagnoses, and under-coded visits that hand-coding under volume misses - and it won't code beyond what's documented, so it doesn't create compliance risk.

No. Every code is grounded in and linked to the documentation, with a reviewable trail, and anything the chart doesn't support is flagged rather than coded - so audits and compliance reviews have a complete record.

Your EHR and coding tools - Epic, athenahealth, Oracle Health, Waystar - reading the chart and writing the codes the way a coder would, scoped to your compliance requirements.

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