A support employee that clears the ticket queue while you sleep
It reads each incoming ticket, looks up the account and order, resolves the routine ones end-to-end, drafts replies for the rest, and routes anything sensitive to a human - so the queue is current, not a backlog.
The actual employee, working in your Slack.
Triaged. Resolved. Routed.
How it works
Reads & triages
Reads every incoming ticket, classifies it by type and urgency, looks up the account and order, and tags and prioritizes the queue.
Resolves or drafts
Resolves the routine tickets end-to-end - status, refunds, resets - and drafts a reply for the rest, grounded in your help center and policies.
Replies & routes
Sends the reply and marks the ticket solved, or routes anything sensitive to the right agent with a draft and the full context attached.
From ticket to solved, end to end
It reads the ticket, looks up the account and order, applies the right resolution, writes the reply, and marks it solved in your helpdesk - leaving only the edge cases for an agent.
Works in the tools you already use
Zendesk
Freshdesk
Intercom
Salesforce
HubSpot
SlackFrequently asked
It resolves the routine, policy-bound tickets end-to-end - order status, refunds and returns, resets, simple how-to questions. Anything sensitive or ambiguous - a dispute, a bug, an angry customer - is drafted and routed to an agent with the full context, never auto-closed.
Your first AI employeeis one call away
Book a demo and we'll walk you through the product end-to-end.