A maintenance employee that takes the request and dispatches the fix
It answers the resident the moment they report an issue, troubleshoots the simple stuff, triages the emergencies, and opens the work order and dispatches the vendor - so maintenance gets handled around the clock without the office phone ringing.
The actual employee, texting your resident.
Reported. Triaged. Dispatched.
How it works
Takes the request
Answers the resident over text, chat, or phone the moment they report an issue, asks the right questions, and walks them through safe troubleshooting for the simple stuff.
Triages & opens the work order
Classifies the issue and urgency, opens a work order in your property system with the details and photos, and flags a true emergency - a flood, gas, a lockout - to a person immediately.
Dispatches & follows up
Assigns the right vendor by your rules, shares the access and scheduling window with the resident, and follows up to confirm the fix and close the work order.
From a text to a dispatched work order
It reads the resident's report, troubleshoots and classifies the urgency, opens a work order in your property system, and dispatches the right vendor with the access details - so the fix is in motion without a coordinator at a desk.
Works in the tools you already use
AppFolio
Yardi
Buildium
RealPage
Twilio
SlackFrequently asked
It's triage-first. A flood, a gas smell, no heat in winter, a lockout, or anything safety-related is classified as an emergency and escalated to your on-call person immediately with the unit and details - it never leaves an urgent issue sitting in a queue.
Your first AI employeeis one call away
Book a demo and we'll walk you through the product end-to-end.