Reported. Triaged. Dispatched.
How it works
Takes the request
Answers the resident over text, chat, or phone the moment they report an issue, asks the right questions, and walks them through safe troubleshooting for the simple stuff.
Triages & opens the work order
Classifies the issue and urgency, opens a work order in your property system with the details and photos, and flags a true emergency - a flood, gas, a lockout - to a person immediately.
Dispatches & follows up
Assigns the right vendor by your rules, shares the access and scheduling window with the resident, and follows up to confirm the fix and close the work order.
From a text to a dispatched work order
It reads the resident's report, troubleshoots and classifies the urgency, opens a work order in your property system, and dispatches the right vendor with the access details - so the fix is in motion without a coordinator at a desk.
Works in the tools you already use
AppFolio
Yardi
Buildium
RealPage
Twilio
SlackFrequently asked
It's triage-first. A flood, a gas smell, no heat in winter, a lockout, or anything safety-related is classified as an emergency and escalated to your on-call person immediately with the unit and details - it never leaves an urgent issue sitting in a queue.
Yes. It opens the work order in your property system with the category, priority, and notes, and dispatches the right vendor by the rules you set - then shares the scheduling window with the resident and follows up to confirm completion.
It troubleshoots the simple things with the resident first, captures photos and detail up front, and routes the right trade the first time - so vendors arrive with the context they need, which cuts repeat trips and repair spend.
Your property-management platform - AppFolio, Yardi, Buildium, RealPage - plus your vendor list and resident messaging, coordinating the way a maintenance coordinator would, with no custom integration to start.
Your first AI employee
is one call away
Caesar will call you right now, introduce himself, and show you exactly how this works.