Back-office employee

A rent collection employee that follows up and sets the payment plan

It works the delinquency list every month - reaching residents by text and call, taking the payment, or arranging a plan within your rules - so rent gets collected consistently and kindly, without the manager making awkward calls.

Marcus Bell
Resident - Unit 12C
calling…
MB
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The actual employee, on the phone.

Why teams trust it

Collected. Kindly. Logged.

Live collections
|
Day 4, after a text reminder
Every month
The delinquency list worked consistently
Human-in-the-loop
Hardship cases escalate to the manager
Every unit
No past-due resident slips through the cracks
The process

How it works

Step 1

Works the list

Reaches every past-due resident on schedule by text and call, opens with a reminder, and keeps the tone respectful - so collections happen consistently instead of when someone gets to it.

Step 2

Collects or arranges a plan

Takes the payment on the spot with a secure link, or arranges a payment plan strictly within the rules and limits you set - never improvising terms you didn't approve.

Step 3

Logs & escalates

Records the promise to pay and the plan in your property system, schedules reminders, and routes genuine hardship or anything heading toward eviction to the manager with the full history.

Integrations

Works in the tools you already use

AppFolioYardiBuildiumStripeTwilioSlack
Questions

Frequently asked

Yes. It follows your scripts, the timing and frequency rules you set, and the relevant collection regulations, and it keeps every conversation respectful and logged. The goal is consistent, kind follow-up that keeps residents housed and paying, not pressure.

Only within the limits you define - the splits, durations, and thresholds you approve. It can offer and log a plan inside those rules and send the payment link; anything outside them, or a genuine hardship case, is escalated to the manager rather than negotiated.

Consistency. Every past-due account gets timely, personal outreach across text and call instead of waiting on a busy manager, and most residents resolve it once it's easy and respectful - which is why AI-driven collections cut late payments meaningfully.

Your property-management and payment tools - AppFolio, Yardi, Buildium, and your payment processor - logging promises and plans the way a property manager would, with no custom integration to start.

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