Front-office employee

A reviews employee that asks for the photo and replies to every review

It times the review request to the moment a customer loves the product, collects the photo and video UGC, and responds to every review - thanking the good and fixing the bad - so your PDPs convert and nothing sits ignored.

Northwind
Threads
Huddles
Drafts
Channels
#general
#reviews
#social
#random
Direct messages
AvaAPP
Priya Nair
# reviews7 members
BIS|A</>
Message #reviews
+@
>

The actual employee, working in your Slack.

Why teams trust it

Reviews up. Nothing ignored.

Live reviews
|
Drafted a reply + free exchange
24/7
Requests and responds without anyone chasing
Human-in-the-loop
Offers and tricky replies get your sign-off
Every review
Answered on-brand, none left ignored
The process

How it works

Step 1

Asks at the right moment

Times the review request to when a customer is most likely to love the product - after delivery and first use - and asks for a photo or video, not just a star rating.

Step 2

Collects & publishes UGC

Gathers the photos and videos, moderates them against your rules, and publishes the best to the product page - where reviews and UGC drive the most conversion.

Step 3

Replies to every review

Responds to each review in your voice - thanking the positive, making the negative right with an offer you approve, and flagging product patterns to your team.

Integrations

Works in the tools you already use

YotpoOkendoShopifyKlaviyoGorgias
Questions

Frequently asked

A community manager handles social mentions and conversations. This employee owns the product-review funnel: it requests reviews and photo or video UGC at the right moment, moderates and publishes them to your product pages, and replies to every star review - the work that directly lifts PDP conversion.

It drafts and can post replies for the routine cases, and queues or escalates anything sensitive - a serious complaint, a refund or legal matter - to you. Any offer it makes to a negative review stays within the rules you set.

It asks at the moment a customer is happiest - after delivery and first use - personalizes the request, and specifically asks for photo and video, which convert far better than text. More UGC on the PDP means a higher conversion rate.

The ones you already use - Yotpo or Okendo for reviews and UGC, Shopify for orders, and Klaviyo for the request flows - so there's no custom integration to start.

Related
AI returns & WISMO →AI abandoned cart recovery →AI employees for e-commerce →All AI employees →

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