AI employees for e-commerce and retail

Order questions, returns, reviews, and lifecycle email never stop - and they spike right when you're busiest. Deploy employees that answer every shopper, clear the queue, protect the rating, and keep the campaigns going.

E-commerce lives and dies on the post-purchase experience: 'where's my order', a return that has to be easy, a review that needs a reply, a cart that needs a nudge. The volume is relentless and seasonal, and a slow or robotic answer costs the next sale. A GreatApe employee takes it on end-to-end - answering shoppers, clearing the returns and WISMO queue, replying to reviews, and running the lifecycle email - in your helpdesk and store tools, with a human on the cases that matter.

First contact
Order and return questions resolved fast
Seasonal-proof
Holds up when volume spikes 5x
HITL
Your team handles the tricky orders
Revenue kept
Carts recovered and refunds turned to exchanges
On-brand
Every reply in your store's voice and policy
In your stack
Runs in your helpdesk, store, and ESP
The employees

Built for the post-purchase rush

Questions

Frequently asked

The high-volume post-purchase load: order status and 'where's my order', returns and refunds, review and social replies, and lifecycle email. Each employee does the job end-to-end in your tools and escalates anything that needs a person.

Related
AI employees for support teams →AI employees for marketing teams →Pricing →

Your first AI employeeis one call away

Book a demo and we'll walk you through the product end-to-end.