A returns employee that handles the exchange and finds the order
It answers 'where's my order' and return requests over text and chat, checks the order against your policy, turns refunds into exchanges, and generates the label and tracking - so the two biggest ticket drivers resolve themselves.
The actual employee, texting your customer.
Returns and WISMO, handled.
How it works
Answers the customer
Picks up return requests and 'where's my order' questions over text, chat, and email, the moment they come in - no queue, no canned holding reply.
Checks order & policy
Pulls the order, applies your return window and rules, and offers an exchange or store credit before a refund - keeping the revenue when it can.
Resolves end-to-end
Generates the return label, places the exchange order, and sends live tracking - or escalates a goodwill case to you with the full context.
From request to label, end to end
It reads the return request, checks the order against your policy, starts the exchange instead of a refund, and generates the return label and tracking - so the customer is sorted in a single reply.
Works in the tools you already use
Shopify
Loop
Aftership
Gorgias
Klaviyo
StripeFrequently asked
It leads with an exchange, a size swap, or store credit - the outcome most customers actually want - before defaulting to a refund, all within your policy. The customer gets a fast, friendly resolution, and you keep the revenue in the store instead of giving it back.
Your first AI employeeis one call away
Book a demo and we'll walk you through the product end-to-end.