Freight brokerage runs on high-volume, time-critical phone and inbox work: covering loads and negotiating rate, running check calls and answering 'where's my freight', quoting spot RFQs before the shipper moves on, and auditing carrier invoices so margin doesn't leak. It's where the labor goes - and it never waits for business hours. A GreatApe employee takes it on end-to-end - in your TMS, load boards, and rating tools - and keeps a person on the judgment: it covers, tracks, quotes, and audits, and escalates the hot loads, the real exceptions, and the disputes.
From the load board to the freight bill
Frequently asked
The repetitive, time-critical brokerage work: carrier sales and load booking, track and trace and check calls, spot freight quoting, and freight invoice and accessorial audit. Each employee does the job end-to-end and escalates the hot loads, exceptions, and disputes that need a person.
Yes. It fields carrier calls on your posted loads and negotiates the rate within your limits, and it runs check calls to carriers and drivers on schedule - capturing status, updating the TMS, and answering shippers - so the phones get worked day and night without a rep dialing all day.
Your TMS, load boards, rating tools, and accounting - McLeod, Turvo, DAT, Truckstop, project44, QuickBooks - operated the way your team would, so there's no custom integration to start.
Routine work is handled end-to-end; anything sensitive - a hot load, a late or off-route shipment, an off-policy rate, a disputed invoice - is routed to the right person with the full context and a suggested next step.
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